Refund policy

Christian Stone & Co. sincerely hopes that you will be satisfied with any product you purchase from us. However, because all of our products — whether Shop products or Custom products — are made to order and can take several days to weeks, or even months, to create, we do not offer returns or refunds for any of our products.

Damaged Items: In the unusual event that you receive a product that arrives damaged, you must notify us immediately by emailing info@christianstoneandco.com. This notice must be sent no later than twenty-four (24) hours after you receive delivery, and must include your name, email address, and a photo and written description of the damaged product. You must also return the damaged product to us, at your own cost, to the address we provide upon request. We are unable to respond to any damage notice that does not meet these requirements.

If your damage notice meets these requirements, we will forward the matter to our insurance provider. If the claim is accepted, we will notify you by email and begin production of a free replacement product.

Questions about this policy can be sent to info@christianstoneandco.com.